Post : Senior Customer Service Specialist Job
Job Description
• Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
• Arrange special deliveries on request.
• Control and send out invoices.
• File ordering documents and related records.
• Handle service complaints from customers and/or sales representatives.
• Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
• Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
• Handle backorders.
• On request, act as back-up for colleagues within the CS team (for CS Rep II only).
• Must know warehouse managment
• Develop procedures and establishes effective working standards to meet needs of internal & external customers for supporting company operations with increased effeciency,improved controls and speed.
• Collabrate with sales & marketing and other departments to identify customer service vulnerabilities and close operational gaps and drive productivity.
• Prepare and submitt weekly dashboard & report for internal & external stake holders
• Enable and handle customer service communications and negotiation as applicable.
• Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
• Arrange special deliveries on request.
• Control and send out invoices.
• File ordering documents and related records.
• Handle service complaints from customers and/or sales representatives.
• Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
• Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
• Handle backorders.
• On request, act as back-up for colleagues within the CS team (for CS Rep II only).
• Must know warehouse managment
• Develop procedures and establishes effective working standards to meet needs of internal & external customers for supporting company operations with increased effeciency,improved controls and speed.
• Collabrate with sales & marketing and other departments to identify customer service vulnerabilities and close operational gaps and drive productivity.
• Prepare and submitt weekly dashboard & report for internal & external stake holders
• Enable and handle customer service communications and negotiation as applicable.
Additional Information
Qualification : B.Pharm, M.Pharm, M.Sc
Location : Guragaon (Haryana , India)
Industry Type : Pharma/ Healthcare/ Clinical research
Requisition ID: 441343
Functional Area : Sales
End Date : 30th January, 2019
Qualification : B.Pharm, M.Pharm, M.Sc
Location : Guragaon (Haryana , India)
Industry Type : Pharma/ Healthcare/ Clinical research
Requisition ID: 441343
Functional Area : Sales
End Date : 30th January, 2019
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